Becoming One with Your Users: Modeling Your Own Behavior to Understand Theirs
lightning / Emily Ryan
User research is one-part science, one-part art and one-part psychology. How you present yourself as an interviewer can have a significant impact on the information you get back from your participants. In this quick, yet funny and engaging session, I’ll share some real-world stories and insights I have experienced during my 6.5 years of interviewing college students, underworld hackers, university provosts, psychiatric nurses, surgeons, military cyber-security officers and a multitude of individuals in-between. These vignettes will include a few successes and a couple of total failures as well as tips and tricks on how to gauge your audience before the interviews start.
I am an Information Architect and UX advocate, better known as a Specialist Senior for Deloitte Digital. I received my BFA in Graphic Design and my MA in Computer Security with a specialty in investigations, aka “asking the right questions”. Having been a programmer and visual designer prior to going into UX at both small and large companies, my diverse background and heavy focus on user research mean I am part of many different projects, particularly those in the healthcare, education and cyber-security fields. I’ve been on teams that have won numerous awards for our work including several Webby’s, IMAs and the Educause App of the Year. I enjoy exploring the world around me and I spend a lot of time understanding the "why" when part of a new project. To me, the user research is the most critical step in product development.
Full Conference Schedule
We've put together an incredible program including workshops, a hackathon, city excursions, lightning talks, long-format sessions, and keynotes.